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Shipping, Returns, Cancellations

**For a more detailed walk-through of freight deliveries and how to protect yourself, please check out our Guide on How to Handle Freight Deliveries as a Customer**

 

Ordering & Payment

Processing Time

  • Once you place an order, you will receive an order confirmation e-mail within 24 business hours from support@topamericangarage.
  • Depending on the need, we may get in touch with you to discuss some of the details related to your order. 
  • Once the details have been finalized by both parties, we will proceed to process your order from the manufacturer's warehouse. Processing usually takes 2-10 business days or more. Please be reminded that we are still in a pandemic and certain limitations causing longer processing time [from warehouse processing to order pick-ups] may occur, depending on the situation at the time of processing.

Credit Card/Debit Card

  • Once the order confirmation has been sent to you by e-mail, we next pre-authorize your credit card for purchase. This means that we do not yet collect payment thus charges should show up as "pending charges" at your end. This means that your bank or credit card company has reserved those funds for us to collect. However, we do not collect it until we are certain that we can ship out the product.
  • Next, we reach out to our partner manufacturers to confirm that it is in stock and available for immediate shipment. In the unexpected event that your item is on backorder or unavailable, we will reach out to you discuss if you would like to place a pre-order/backorder with us. If not, we will void the pre-authorization made from your credit card thus releasing any pending charges.
  • If your item(s) are in stock and available for shipment, we will proceed to process the charges and submit the order to the manufacturer's warehouse for shipment. 

Wire Transfer/ACH

Please call TopAmericanGarage.com at 1-346-353-9299 to get the account number, routing number, and bank information if you are paying by wire transfer. 

 

PayPal

PayPal payments are accepted only with a valid verified address.

Not sure if your address is confirmed? You can check if your address is PayPal verified by logging in to this page. PayPal confirmed addresses will be marked as CONFIRMED in the status column. 

PayPal customer service can be reached at 888-221-1161 and will be able to help you verify if your address is confirmed. They can also assist you in setting up the information correctly on your account.

Shipment

  • Please make sure that contact information given (phone number, email address, etc.) is correct. If the freight company is unable to reach you to schedule a delivery appointment of your item, item will be returned back to the manufacturer and customer will bear the cost of the outbound and return freight charges + restocking fees

 

When Will My Order Ship?

  • If your order is in stock, the timing can range from 2-10 business days depending on the item ordered (excluding custom products & barring unforeseen and unusual circumstances). Again, standard order fulfillment time can be found underneath the Add To Cart button on product pages.
  • We will send you tracking information within 24-48 business hours of your order after leaving the warehouse, to the e-mail address you provide when checking out. If you have any questions or concerns about your order, reach out to us at support@topamericangarage.com
  • In cases where items are on backorder, we will reach out to you to let alert you of an ETA ship date.

 

What if I Ordered More than One Product?

  • Depending on the items purchased, products might be shipped in different packages. Thus, you will receive more than 1 tracking code if this is the case.

 

Can I Choose the Freight Company?

  • If you would like to use your own chosen Third-Party Logistics company, please contact us immediately, so we can help you arrange.
  • This must be done before an order is shipped out so time is of the essence!
  • Please note: You will be responsible for any additional costs incurred upon using your own chosen Third-Party carrier.

 

Delivery, Freight, & White Glove companies & their drivers are not part of the Top American Garage team or our Partner Brands. They are third-party logistic companies. Therefore, any mishaps or mistakes are not to be reflected in the Top American Garage brand. Thus, Top American Garage is not obligated to give returns, refunds, or discounts in such events.

Types of Delivery Services (see below accordions)

Click an accordion below to open up information pertaining to that service class. Please contact us immediately if you would like to change your delivery method.

 


    Small package delivery is a free delivery option offered by Top American Garage. All packages less than 150 pounds are delivered to your home or business front door via UPS or FedEx during normal business hours. There is no advance appointment call made. No signature is required.

**For a more detailed walk-through of how to accept freight deliveries, please check out our Guide on How to Handle Freight Deliveries as a Customer**

  • Curbside delivery is a free-delivery service offered by Top American Garage. Any shipments 151 pounds or larger will be handled by freight companies such as YRC, XPO, USF Reddaway, or any other reliable "common freight carrier", and will be delivered curbside.
  • These deliveries will require an individual present to sign. Please read our Guide on How to Handle Freight Deliveries as a Customer
  • **Freight carriers are chosen at the discretion of the manufacturer. If you would like to use a different freight carrier to handle shipping of your item, please contact us immediately at 346-353-9299. (Additional charges may apply) Please see above section "Can I Choose the Freight Company"
  • Shipments 151 pounds or larger are delivered on a wood pallet under curbside service, where your driveway meets the street.
  • Freight companies may not deliver to a "dead end" street or Cul De Sac. Please call us at 346-353-9299 for other options.
  • Remote areas require additional fees from the freight company. Please call 346-353-9299 to confirm your area is not remote or obtain a custom quote.
  • “Limited access” locations will require additional fees from the Freight Company. Here are some examples of limited access locations:
      • Airports
      • Casinos/Hotels/etc.
      • Camps
      • Churches, Mosques, etc.
      • Schools
      • Medical Sites
      • Correctional Facilities
      • Construction Sites
      • Storage Units
      • Mine Sites
      • Golf Courses or Country Clubs
      • Power Plants
      • Military bases
      • Parks, Farms, and Ranches
      • Court Houses
      • Day Cares
      • Restaurants
      • Cemeteries
      • Flea markets
      • Please call 346-353-9299 for a quote. 
  • Some zip codes, including ferry points are considered beyond service points from the servicing center and may result in additional charges.
  • If you live down a road or a driveway that the delivery truck cannot access without causing damage to the delivery vehicle, the carrier may not be able to complete the delivery. Please contact us for a possible alternative or solution.
  • If you are unsure if you will be in a service area at the time of delivery,  please give us a call.
  • Fees associated with remote areas, limited access locations, dead-end streets, or any other related scenarios will be passed onto the customer.
  • Extraordinary delivery requirements may necessitate an additional fee. Please discuss with us if there's a possible limitation, or if you foresee possible situation that may affect the smooth delivery of your orders.
  • When a delivery appointment is set, and through no fault of the Carrier that such delivery cannot be accomplished, a redelivery fee will be applied for each additional missed delivery appointment.
  • Any incidental charges such as storage, handling, demurrage, and other fees incurred while transporting the cargo to the delivery address/location will be at the expense of the buyer. No amount will be advanced by Top American Garage to the carrier or any other parties, on behalf of the customer.
  • If you need to change the Ship To address of your order once it has been shipped, a fee will be applicable.
  • A curbside service does not include assistance in moving, set up, assembly of items, and/or removal of packaging materials. Should you require any of these services, please choose White Glove Delivery option.

 

**For a more detailed walk-through of how to accept freight deliveries, please check out our Guide on How to Handle Freight Deliveries as a Customer**

  • We show on our product pages and shipping option page the estimated delivery costs for the White Glove Delivery options (i.e In-Garage, In-Home, Etc.) We give these estimated quotes so customers can have a general idea what these services will cost.
  • However, the prices shown are merely just estimate quotes. Due to each delivery situation being different depending on many factors such as delivery location, accessibility, how many stairs involved, etc., our team will need to get in touch with you after you place your order, so we can discuss any delivery specifics that might add to the White Glove Delivery quote.
  • A final quote will be given encompassing all details as discussed
  • This second invoice for your White Glove Delivery will be sent directly to your email
  • You will need to pay this invoice before we can start getting your order processed and fulfilled.

 

Returns, Cancellations & Refunds: 

I Want to Cancel My Order

    • If you would like to cancel your order, please reach out to us immediately preferably by phone and email
    • If you cancel your order PRIOR to item being shipped, we will refund you.
    • All canceled orders prior to shipping out may be subject to a 3% processing fee depending on the scenario (see below). These charges include the credit card charges being deducted by payment processors. 
      • Scenarios include:
        • Items on Backorder: For items on backorder, we always reach out to you to confirm if you are okay with us processing pending charges before placing you on the priority backorder waitlist. In circumstances where you cancel your order AFTER confirming you want to be placed on our priority backorder waitlist and approving pending charges, you will be subject to the 3% processing fee.
        • Items Custom Made to Order: For items custom made to order, we always reach out to you to confirm if you are okay with us processing pending charges before getting manufacturing started for you. In circumstances where you cancel your order AFTER confirming you are aware of the item being custom made to order and approving pending charges, you will be subject to the 3% processing fee.
  • A product canceled AFTER it has been shipped out is subject to our return policy below.
  • Tracking information may take 1-2 business days to be relayed to you. 
  • Thus, time is of the essence!
Note: For custom-made or made-to-order items, all sales are final upon point of purchase and no cancelation will be allowed.

 

I Want to Return My Order

  • All returned items cannot be resold in our store as new.
  • Products may be returned within 30 calendar days, after receipt of the item. Returned products must be in its original packaging and new condition with all the hardware, instructions, warranties, registration information, packaging materials, and promotional items given as freebies if there's any. Please call customer service at 1-346-353-9299 or email us directly at support@topamericangarage.com to request a Return Authorization number.
  • Upon Return Authorization approval, TopAmericanGarage.com will provide the customer with the appropriate shipping instructions and return address.
  • Please note: Returns will not be accepted without a Return Authorization number. 
  • Return shipments must be shipped to our designated warehouse
  • Full Freight Cost, removal, and securing charges from the origin, including shipping insurance must be paid by the customer on Freight Prepaid basis.
  • Refunds, when approved, will be re-applied to the original manner of payment used [Credit Card, Debit Card, Bank Transfer, and/or PayPal] and will equal the
      • purchase price
      • minus our actual shipping costs to and from the original delivery location
      • less 20% restocking fee from the total price
      • *White Glove Delivery charges are non-refundable, including any other fees and incidental charges related to the product's handling and shipping
      • Depending on the card issuer or PayPal/bank's policy, refunds may take 3-15 business days
  • Please select a reliable Freight carrier that will provide a tracking number, shipping insurance and proper packaging, as TopAmericanGarage.com will not be held responsible for lost or damaged returns. All returns will be inspected by our warehouse staff to determine if the return meets our stated criteria.
  • We will be unable to process a refund until we receive the item back in the warehouse, inspected, and approved by our warehouse inspection team. Refunds will not be issued under the following condition:
    • if the item received at the warehouse has damages that were not reported/declared prior leaving the customer's shipping address;
    • if there are missing parts, tags, and manuals;
    • and if there is damage to the original product packaging; or
    • a product has been delivered as installed/used.
  • Unauthorized returns or returns without prior approval will be shipped back to the customer under Freight Collect term.
  • **Items must be new, unused, and in original condition and packaging**
  • **Return Policy applies to pre-manufactured items only and is not applicable to custom-built items.**

 

Damages

**NEVER EVER SIGN/ACCEPT DELIVERY FOR A FREIGHT SHIPMENT IF YOU SEE DAMAGE ON THE BOX. NOTATE ON THE BILL OF LADING "REFUSED DUE TO DAMAGE"**. There will be no cost to you if item is refused at delivery due to damage and properly notated on Bill of Lading.

**IF ABOVE ACTIONS ARE NOT TAKEN, THERE WILL BE LIMITED RECOURSE WITH FREIGHT CARRIER WITH REGARDS TO DAMAGED GOODS.**

**TOP AMERICAN GARAGE WILL NOT REFUND YOU A PORTION OF THE PURCHASE IF DUE TO MISHANDLING OR FREIGHT DAMAGE. IT IS YOUR RESPONSIBILITY TO FOLLOW THESE INSTRUCTIONS CLOSELY TO PROTECT YOURSELF

 

Delivery, Freight, & White Glove companies & their drivers are not part of the Top American Garage team or our Partner Brands. They are third party logistic companies. Therefore, mishaps or mistakes are not to be reflected in the Top American Garage brand or our Partner Brands. Thus, Top American Garage is not obligated to give returns, refunds, or discounts in such events.

 

THUS

 

**For a more detailed walk-through of freight deliveries and how to protect yourself, please check out our Guide on How to Handle Freight Deliveries as a Customer**

  • If, in the event, the driver wheels your item into the garage, further up the driveway, or any other similar types of scenarios, Top American Garage and our Partner Brands are not liable for any damages that may occur on your property
  • Upon freight delivery, it is very important that you inspect your shipment
  • Any damage to the carton would warrant further inspection
  • You may accept the product as-is, or refuse it and await a replacement shipment
  • If you refuse to accept the shipment at the time of delivery due to damage, it is imperative you notate on the Bill of Lading that it was refused due to freight damage (ex. "REFUSED DUE TO DAMAGE")
  • Proceed to then notify us immediately at support@topamericangarage.com
  • When refused at delivery due to damage, the carrier will return the product to the manufacturer, free of charge. Please call us to discuss and confirm on how to proceed.
  • If you agree for a replacement, we will arrange with the manufacturer to ship out a replacement as soon as available and possible.
  • There will be no cost to you if an item is refused at delivery due to damage (**again: the reason for refusal MUST be notated on the Bill of Lading)
  • However, if you accept the product as-is, you are accepting the product in its current condition and that any damages found after removal of the outer packaging releases the carrier of its liability. 

 

 

IMPORTANT:

 To protect you and your purchases, we recommend taking videos while inspecting and receiving the item from the carrier and while unboxing the products, for ease of claims, return, and/or refund in case your order has been found damaged or with missing parts.

★ 375+ 5-Star Verified Reviews

Let customers speak for us

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Great company! Great customer service!

Sam at Top American Garage is AWESOME! She is informative & professional, yet warm & friendly. She walked me through everything I needed to know. She sent very detailed information about the delivery portion which was super helpful. The carrier who actually delivered the safe to my door was very helpful and even put the safe onto my dolly and helped me move it up to my garage. The safe arrived in perfect condition and is everything I expected. I recommend Top American Garage without hesitation!

I’m amazed

The safe I’ve been searching for. A deal I still can’t believe. Arrived earlier than expected. Delivery driver was excellent and helped much more than he had to. Customer service was great! 100% Five Stars

Amazing!

The support and customer service was great. Was willing to work with me on price In order to make the deal happen. Item shipped in perfect condition with no problems. Couldn’t be happier! Thanks!

Worth the wait

Safe was custom built, so it took a while. But once it arrived, I knew it was worth the wait. Beautiful construction and quality.
Costumer service was outstanding as well
Will definitely recommend!

Perseverance

Our first positive experience was that Top American Garage had the only safe to meet all of our specifications (biometric with very specific interior dimensions). But that was just the beginning.

We are located upstairs in an old building with no elevator, so we requested “White Glove Service.” A few days later, TAG called us to say that they did not have a White Glove contractor in my area.

We worked, internally, on a solution, but kept coming up short. Before we could solve it, TAG called us back saying that they found someone to provide the on site delivery, installation, and set-up services.

The safe is perfect and their White Glove contractor was superb. They could have said, “We tried,” but they went above and beyond and solved the problem!