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Locker Down Return Policy

We do our best to provide a quality product and the correct product, but from time to time a product needs to be returned.

Lock'er Down® products carry a lifetime warranty. This excludes the lock which is made by a different manufacturer.

However for RETURNS due to damage, wrong model, or for whatever reason, please call us to discuss possibility of exchange or return options.

  

IF YOU ORDER THE WRONG MODEL, YOUR MISTAKE:

Please call us first to clarify the issue and make sure the correct model is available for replacement.

Return the incorrect model prepaid, complete as you received it along with the amount you paid shipping on the original order. The item should be unused, still in the original packaging, and in the same condition as when you have received it. If the correct model is not available, we will gladly refund the purchase price.

A 10% restocking fee will be charged to you, to cover the shipping cost.

If you opt for a refund, the cost of shipping will be deducted from it.

WE SHIPPED THE WRONG MODEL, OUR MISTAKE:

Please call us first to clarify the issue and make sure the correct model is available.

We will send a prepaid shipping label. When we receive the incorrect model, we prepay the correct model to you.

DAMAGED ITEM WHILE SHIPPING

If the item was received damaged or not working properly, Lock'er Down® will provide you a return label and pay the shipping cost to have the item replaced.

 

YOU ARE NOT SATISFIED WITH YOUR PURCHASE:

Return the item within 14 days and we will refund your money.

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Great service

Good follow-up after the sale. Unit arrived in good condition. We only asked for "curbside" delivery, but the driver actually put it in the shop for us. We have a big and flat driveway. Your trucking company may vary.

Outstanding!

Outstanding quality products and service!
Great prices.
Very quick to respond to questions.
Highly recommend and will definitely do business again.

Excellent

Quickest delivery ever. I received my cabinets the next day.
Thank you for being so efficient.

Excellent customer service by Sam, great price on quality safe.