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Locker Down Return Policy

We do our best to provide a quality product and the correct product, but from time to time a product needs to be returned.

Lock'er Down® products carry a lifetime warranty. This excludes the lock which is made by a different manufacturer.

However for RETURNS due to damage, wrong model, or for whatever reason, please call us to discuss possibility of exchange or return options.

  

IF YOU ORDER THE WRONG MODEL, YOUR MISTAKE:

Please call us first to clarify the issue and make sure the correct model is available for replacement.

Return the incorrect model prepaid, complete as you received it along with the amount you paid shipping on the original order. The item should be unused, still in the original packaging, and in the same condition as when you have received it. If the correct model is not available, we will gladly refund the purchase price.

A 10% restocking fee will be charged to you, to cover the shipping cost.

If you opt for a refund, the cost of shipping will be deducted from it.

WE SHIPPED THE WRONG MODEL, OUR MISTAKE:

Please call us first to clarify the issue and make sure the correct model is available.

We will send a prepaid shipping label. When we receive the incorrect model, we prepay the correct model to you.

DAMAGED ITEM WHILE SHIPPING

If the item was received damaged or not working properly, Lock'er Down® will provide you a return label and pay the shipping cost to have the item replaced.

 

YOU ARE NOT SATISFIED WITH YOUR PURCHASE:

Return the item within 14 days and we will refund your money.

★ 375+ 5-Star Verified Reviews

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Worth the wait

Safe was custom built, so it took a while. But once it arrived, I knew it was worth the wait. Beautiful construction and quality.
Costumer service was outstanding as well
Will definitely recommend!

Perseverance

Our first positive experience was that Top American Garage had the only safe to meet all of our specifications (biometric with very specific interior dimensions). But that was just the beginning.

We are located upstairs in an old building with no elevator, so we requested “White Glove Service.” A few days later, TAG called us to say that they did not have a White Glove contractor in my area.

We worked, internally, on a solution, but kept coming up short. Before we could solve it, TAG called us back saying that they found someone to provide the on site delivery, installation, and set-up services.

The safe is perfect and their White Glove contractor was superb. They could have said, “We tried,” but they went above and beyond and solved the problem!

Hollon Safe

Great customer service throughout the entire process. We had to reschedule and also had several questions RE the safe, installation process, etc... all were handled with very timely and detailed responses. Many thanks!!!

Ford Scott

A real safe

This thing is built like a tank. Flawless process from purchase to delivery!

Thanks!

EB

Office Chair

My order arrived in a timely manner, it was packaged up very well and the quality of the product was better than expected. I’m very happy with my new office chair.