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Locker Down Return Policy

We do our best to provide a quality product and the correct product, but from time to time a product needs to be returned.

Lock'er Down® products carry a lifetime warranty. This excludes the lock which is made by a different manufacturer.

However for RETURNS due to damage, wrong model, or for whatever reason, please call us to discuss possibility of exchange or return options.

  

IF YOU ORDER THE WRONG MODEL, YOUR MISTAKE:

Please call us first to clarify the issue and make sure the correct model is available for replacement.

Return the incorrect model prepaid, complete as you received it along with the amount you paid shipping on the original order. The item should be unused, still in the original packaging, and in the same condition as when you have received it. If the correct model is not available, we will gladly refund the purchase price.

A 10% restocking fee will be charged to you, to cover the shipping cost.

If you opt for a refund, the cost of shipping will be deducted from it.

WE SHIPPED THE WRONG MODEL, OUR MISTAKE:

Please call us first to clarify the issue and make sure the correct model is available.

We will send a prepaid shipping label. When we receive the incorrect model, we prepay the correct model to you.

DAMAGED ITEM WHILE SHIPPING

If the item was received damaged or not working properly, Lock'er Down® will provide you a return label and pay the shipping cost to have the item replaced.

 

YOU ARE NOT SATISFIED WITH YOUR PURCHASE:

Return the item within 14 days and we will refund your money.

★ 375+ 5-Star Verified Reviews

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Perfect as advertised

Was a perfect fit for my 2021 Silverado 1500. Easy to follow instructions took no time to install. Might need to add one to my wife’s Tahoe as well.

Happy Customer

We are very happy with the product. It was very easy to put together and it is a very pretty desk and chair. I am sure one day in the future we will buy another item from you. It also came very quickly and was packaged very good. Very happy customer!!
The Lyles

Great safe purchasing experience with Top American Garage

After deciding to purchase a safe, I did the normal Google search for the specific safe I wanted....the Hollon FB 685. Top American Garage was one of about five results. Top American Garage's price was as good or better than any of the others, which got my attention. What made the final decision for me was the great customer service from "Sam." She is very easy to work with, fully knowledgeable, and was able to answer all of my questions. After making the purchase, Top American Garage sent a very informative set of instructions on what to do when the shipping company brings the safe. I was unfamiliar with dealing with shipping other than the normal stuff...US Mail and Amazon. There are many things to be aware of...their guide was very helpful.

Thanks Brian for the kind words! It was a pleasure to be of service!

Very Pleased

I have been dealing with Sam during the delivery and installation of my safe. She has been kind and compassionate in answering my questions and and frustrations, in the length of time it took and the condition at delivery.
Sam is a great asset to your company, if not for her I would have cancelled my purchase and gone elsewhere. Thank you Sam

Pandemic Relief

Great product and Service. I would buy these shelves again and refer my friends.