The Hollon Lifetime Fire Guarantee
Hollon Safe backs all our fireproof safes with a lifetime warranty against fire. We will gladly replace any Hollon Fireproof Safe that has been damaged in a fire with the same or a comparable model to include all freight costs to the original address of purchase. Customers will be required to supply all requested documents to an authorized Hollon Safe representative prior to replacement. Contact Hollon Safes at 1.888.455.2337 for additional information or restrictions.
Limited Warranty
Starting January 2015 Hollon Safe warranties all parts and labor, including all Hollon digital components, on all safes purchased for a period of 1 year from date of purchase against manufacture defects. We provide a 2-year warranty on all replacement parts. Extended warranty includes Hollon digital components. Other brand digital components, electronic keypads, will only be warranted for a period of 1 year from date of purchase. Only digital components that are factory installed or installed by a Hollon Safe technician prior to shipment will be covered under this 1-year warranty. Hollon Safe will not warranty any digital component installed on safes that are installed within a floor. This warranty does not cover any damages caused by mishandling, neglect, water, tampering, improper installation, removal and/or reinstallation of the safe. Hollon Safe must be notified within a period of seven days of the receipt of any safe damaged during shipping in order to uphold the warranty and/or damage claims. Warranties on damage claims will only be accepted if the customer has properly executed the outlined Damage and Delivery Policy and Procedures. Re-setting of any combination on a Group II dial lock must be performed by a qualified locksmith otherwise the warranty will become void.
This warranty is valid for the original customer of purchase and is non-transferable. At no time will the warranty cover more than the original purchase price of the safe. At no time will Hollon Safe become liable for the cost of installation and/or removal of a Hollon Safe or any contents or valuables that may be stored in any Hollon Safe. Hollon Safe’s sole discretion under this warranty is at Hollon Safe’s own option and own expense. Hollon Safes will repair the defective safe or part, will deliver to the customer the same or comparable safe or part for replacement of the defective part, or if neither of the two previous options is reasonably available, Hollon Safe may, at its own discretion, refund to the customer the original purchase price paid for the defective safe. All safes or parts that are replaced or refunded will become the sole property of Hollon Safe. An authorized Hollon Safe representative must approve all claims against Hollon Safe. All repairs must be approved by a Hollon Safe Representative before any warranty repairs can be completed. If a warranty repair is completed prior to obtaining approval and a work order number from Hollon Safe, Hollon Safe reserves the right to refuse payment to the service provider or reimbursement to the customer for any unauthorized repairs.
IMPORTANT Caution-Warning
All safes are heavy. Never lift a safe by yourself or without proper training, heavy lifting gear or safe moving equipment. Always use a licensed, bonded and trained locksmith company or moving company to move and install your safe. Always bolt your safe to the floor. A safe is not a toy neither is its packaging! Keep children away from the safe and the packaging. Safes are considered airtight. NEVER lock a living being in a safe. Hollon safe assumes no liability for usage. When you buy a safe you are buying time, time against fire, time against theft. Given enough time and proper tools, any safe can be broken into.
The safe door is heavy. Opening a safe on an uneven or unstable floor (plush carpet) may cause safe to tip forward. Be sure to secure safe prior to use. Failure to follow instructions or to heed this warning may result in serious injury or even death.
FIRE AND BURGLARY GUN SAFE LIMITED WARRANTY
Hollon Safe Co. will repair or replace (at Hollon Safe Co option) free of charge any Hollon Safe Co manufactured Gun Safe produced after January 1, 2009 that is damaged during an attempted break-in, a successful break-in or by a fire during the lifetime of the original consumer purchaser provided the purchaser’s homeowners insurance does not cover the claim. The Gun Safe must be returned to the factory along with a report by the investigating police or fire department, documentation from the purchaser/policyholder’s insurance company stating that the claim is not covered, and proof of purchase. For safes in the continental United States, Hollon Safe Co will arrange for and cover the shipping costs both to and from the factory and any locksmith costs necessary to open the safe. A comparable new Gun Safe or the repaired Gun Safe will be returned to the owner (curbside delivery).
IMPORTANT: This offer specifically excludes the contents of the safe. It also excludes damage to the safe due to acts of God, terrorism, and war, and applies only to home/residential, non-commercial use of the safe. This offer does not apply to Vault and Security Doors.
FIRE AND BURGLARY & TL-15 Rated Safes LIMITED WARRANTY
Hollon Safe Co. will repair or replace (at Hollon Safe Co. option) free of charge any Hollon Safe Co manufactured TL-15 Rated Safe produced after January 1, 2009, that is damaged during an attempted break-in, a successful break-in or by a fire during the lifetime of the original consumer purchaser provided the purchaser’s homeowners insurance does not cover the claim. The TL-15 Rated Safe must be returned to the factory along with a report by the investigating police or fire department, documentation from the purchaser/policyholder’s insurance company stating that the claim is not covered, and proof of purchase. For safes in the continental United States, Hollon Safe Co will arrange for and cover the shipping costs both to and from the factory and any locksmith costs necessary to open the safe. A comparable new TL-15 Rated Safe or the repaired TL-15 Rated Safe will be returned to the owner (curbside delivery).
IMPORTANT: This offer specifically excludes the contents of the safe.
It also excludes damage to the safe due to acts of God, terrorism and war, and applies only to home/residential, non-commercial use of the safe. This offer does not apply to Vault and Security Doors.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@garageutility.com
All orders weighing over 125 lbs or more are shipped via LTL freight carriers unless otherwise noted. The freight carrier provides either dock or curbside delivery based on location. Curbside delivery is defined as delivery of the freight as close to the actual delivery address as possible. Please remember the size of the tractor/trailer and certain safety precautions may prevent the freight carrier from delivering the freight at the actual curb or delivery address. Lift-gate service is available at no extra charge and it is the sole responsibility of the customer to coordinate inside delivery of the freight with the trucking company, sub-contractors, and/or themselves. The freight carrier is not responsible for the inside delivery of any freight and inside delivery is not a service that Hollon Safe offers.
In some remote rural areas, islands, toll bridge access areas, union states, ferry tolls, etc. may be subject to additional charges. If charges apply the customer will be notified b***Any address corrections, re-consignments, or storage issues due to freight being undeliverable will not be the responsibility of Garage Utility or Hollon Safes and may result in additional fees.***
Hollon Safe uses the services of FedEx on all safe orders weighing 124lbs or less. All safes are shipped via FedEx for cost-effectiveness. Safe shipment can be upgraded to 2nd Day Air per customer’s request and at the cost the customer, if available.
Any address corrections, re-consignments, or storage issues due to freight being undeliverable will not be the responsibility of Garage Utility or Hollon Safes and may result in additional fees. The customer will be contacted and advised of any additional fees prior to Hollon Safe providing the freight carrier with any written or verbal authorizations regarding any changes in the shipment. Upon contact, it will be the responsibility of the customer to find a resolution to the issues in a timely manner. Garage Utility or Hollon Safe reserves the right to authorize the return of any freight found undeliverable where the customer, after repeated attempts, is found to be unavailable for contact. Customer will be charged for all freight to and from the point of delivery regardless if the buyer was eligible for free shipping in all instances where freight is determined to be undeliverable and is returned to any Hollon Safe warehouse. Freight that is returned because it is deemed undeliverable will be subject to a 15% restocking fee.efore shipping for approval.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos support@garageutility.com and we will process an insurance claim on your behalf.
Do not sign for shipments until you have thoroughly inspected for any damage. Hollon Safe is not responsible for shipments that are not signed for as damaged.
All LTL freight deliveries MUST be inspected for damage at the time of delivery. The banding will need to be cut and the box is taken off the safe in order for proper inspection. The safe itself should be inspected for any signs of damage to include indentions and friction marks. Any signs of damage MUST be noted on the delivery receipt for any attempt of a discount or refused for a replacement and you MUST notify Hollon Safe or Garage Utility within 24 hours.
Please note that the driver cannot leave until the delivery receipt is signed. If you are uncertain of the proper procedures please contact Hollon Safe or Garage Utility immediately.
Again, Do NOT sign for the shipment until you have thoroughly inspected for any damage.
Hollon Safe or Garage Utility is not responsible for shipments that are not signed for as damaged upon arrival. Occasionally there may be damage that is not apparent upon receipt of a shipment. Some freight carriers allow up to 15 days from receipt of shipment to accept claims of concealed damage, others do not. After the allowable time of concealed damage claims has passed, Hollon Safe Company cannot assist with freight claims. For this type of damage, a replacement safe is not an option. Any discount will be given once the claim has been approved.
All freight shipped via Hollon Safe is shipped in an upright position, banded down to a wooden pallet. Any signs of damage, freight not being delivered upright position are justified reasons for the customer to require further inspection of the actual freight itself. If the damage is minimal and acceptable to the consignee, they will be required to make note of the damage on the delivery receipt at the time of delivery prior to signing the delivery receipt. Under NO circumstances shall the consignee discard the pallet or packaging material until the safe has been determined to be in good working condition and/or all claim issues have been resolved. When the delivery receipt is signed by the consignee in good condition. Failure to follow the procedures above will remove all liability of damage from Hollon Safe and require the consignee to file any claims against the carrier themselves.
For all parcel shipments, the customer must notify Hollon Safe of any damages within 24 hours of receipt. The customer will also be required to provide Hollon Safe with a brief description of the damage. If the customer declines to keep the damaged safe, it will be the customer’s responsibility to repackage and hold the safe until a claim can be submitted and FedEx can retrieve the damaged safe, the process can take up to approximately two weeks upon arrival.
Returns
Safe can be returned for a period of 14 days from the date of delivery. All returns must be approved by an authorized Hollon Safe representative and returned with a required “RMA” number. Safes must be returned in the original packaging and must be received in an approved Hollon Safe warehouse undamaged and unused within 7 days of the issuance of the return authorization number. All freight charges are non-refundable. All safe returns are subject to a 15% restocking fee. In addition, if the returned safe is received by Hollon Safe damaged it may be subject to additional fees. These fees will be determined by an authorized Hollon Safe representative and will be prorated according to the extent of the damage. Customers will be charged for freight to and from the point of delivery regardless if the buyer was eligible for free shipping. All freight charges will either be prepaid by the customer directly to the carriers or will be deducted from the safe refund. Credits will only be issued upon receipt and inspection of all returned safes.
